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| Shipping and Delivery |
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- Cameras and Lenses are posted from our offices via courier (e.g., EMS, DHL, FedEx or UPS); all accessory items are posted via Registered Mail.
- Any dates specified for delivery of the goods are intended to be an estimate only. If no date is specified for delivery of the goods, delivery shall be within a reasonable time.
Subject to the other provisions of these Terms and Conditions, CameraExport shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. Nor will any delay entitle the buyer to terminate or rescind the contract unless the delay exceeds 60 days.
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Upon confirmed payment we will despatch from our warehouse. We only list items held in stock. You will receive a tracking reference upon despatch so that you can track progress of your consignment up to delivery.
- Dispatch is within 24 hours of confirmed payment.
Postal Charges
- Our Postal charges are based on actual rates published by our various courier partners: their
rates are freely available on the web. For guidance the breakdown of our charge is made up of:
- 95% Courier fees
- 5% Packaging (box, bubble wrap, peanuts, and labour)
- We are updating all listings to show the weight of the item which will better assist buyers should you wish to verify our charges.
- For destinations other than that shown in this listing, e.g., Europe, USA, Australia etc, just contact us through the Contact Seller Link and we will immediately advise the appropriate cost for your location.
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Payments Methods Available |
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Whether you are in the UK, Europe, the USA, or Australia, we have a payment solution to suit your needs.
We offer the following options:
- Bank Deposit
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For your convenience we maintain business bank accounts in London, New York, and Sydney amongst other global locations. Relevant branch details will be included in your invoice of sale. For buyers in Europe and elsewhere, bank transfers can be made easily using HSBC’s global network and full IBAN and SWIFT details will be sent as appropriate.
- 2Checkout
2Checkout.com is an authorized retailer of goods and services for www.cameraexport.com
- Personal Cheques (Checks)
Personal or business cheques are accepted when paid into any of the above bank accounts. Please bear in mind that we will need to wait for clearance of funds before your order can be despatched.
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Import Tax |
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Import Tax (Including Customs Duty and VAT - Applicable to UK sales)
There is no Customs Duty payable on Digital SLR cameras. For all other model cameras and lenses/accessories, Duty is payable at the current rate, e.g., 4.9% on most lenses. VAT at 17.5% is payable on all cameras and lenses.
If Import Tax / VAT is accessed on your item, you will normally be notified by the courier service on, or prior to delivery. In these circumstances you will need to pay the amount due to the delivery agent.
There is no obligation for us to reimburse any duty / tax charges should they be levied.
- Import Tax (Including Customs Duty and GST - Applicable to Australia sales)
There is no Import Tax payable on items valued less than AU$1000.00, (Inc. freight). Australian Custom's advice on purchases made over the Internet with a value over A$1,000.00 is that "Customs Duty and GST may be payable" (cited from AU Customs website).
For items valued over A$1,000, should Customs decide to ask for Import Tax, 10% GST is the only charge applicable (remember this is only for items valued over A$1,000), and it will be calculated based on the declared price including freight charges.
- Import Tax (Including Customs Duty USA)
It is our present understanding that there is no Import Tax payable on our goods when imported into the USA. Please contact us for further clarification prior to purchasing.
- Import Tax (Including Customs Duty all other countries)
Please contact us and we will do our best to advise you on possible Import Tax considerations for your country of destination.
Whilst adhering to each country’s Tax regulations, we also aim to protect our customers best interests and will do all we can to minimise the likelihood of tax/duties liability by declaring minimum value, or gifts, upon buyers request.. However, please bear in mind, other than in the instances referred to above, it remains the buyer’s responsible for any and all such costs imposed by customs in their country and any associated courier service fee. |
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Terms and Conditions |
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- Refunds/replacements will be provided under the following Terms and Conditions:
- We are notified within 7 days from date of delivery if the item you receive is either not as described or damaged
- Replacement/refund will be initiated on receipt of the original item to our offices
- Any item returned must be in the same condition as when received, complete with all packaging materials
- Buyers are responsible for all shipping cost in returning the item.
- Please ensure that if you have any questions, these are answered before purchasing.
- No information submitted by a buyer will be shared, sold, reused in lists, or be used for any other purpose than to complete a transaction or address a customer service concern.
- We reserve the right to cancel a transaction, due to non- payment, after 7 working days.
- Shipping (i.e., Courier charges) are reviewed regularly with our shipping agents to provide you with the most competitive rates. The rates shown are not negotiable on single items. We will be able to provide discounts on multiple items however, and to explore this please check with our Support desk for details.
- We will ship immediately upon receiving your cleared payment.
- Due to a high level of Credit Card frauds, it has become necessary for us to verify card ownership prior to processing payment in certain instances. This is to protect both our own interests and that of the authorized card holder. A buyer's Delivery address must match the address shown on the buyer's Credit Card. It may take up to 3 days (based on your response) before your order is processed if we need to verify personal data.
- Please email us if you intend shipping to countries other than: UK, Europe, USA, Canada, Japan, Australia and New Zealand, as special rates and conditions may apply in certain counties. We reserve the right to refuse shipment to certain destinations.
- We reserve the right to cancel any order(s) if a particular item happens to be unexpectedly out of stock. A full refund will be given in these isolated cases.
- In the events of the order is not available due to discontinue production by the manufacturer, we have the right to upgrade it to the newer version produce by the manufacturer of the similar model. However, a full refund will be given if there is no newer version.
- We reserve the right to change colour of the product should the colour ordered be unavailable. However, we will inform customers prior to shipment.
- If paying using PayPal, please note that we will only deliver to a Confirmed Address, of a Verified PayPal account. We reserve the right to apply a 6% service charge on any payments received from Unverified PayPal accounts, should at our sole discretion, if it is decided to cancel the order. Please contact the seller if you require clarification.
- Refunds will not be issued due to ‘change of mind’.
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Warranty |
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All our products carry a standard 12 months Warranty. Goods are warranted to be new, and free from defects in materials and workmanship. Should any item require service we will render this service at no charge for the period of one year from the date of purchase. We will also cover all costs connected with shipping and insurance of goods in transit.
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